Questions, answered.
Find quick answers or explore by topic.
Getting Started
How does PetVet work? Popular
Send a pet photo or video on WhatsApp. Our AI reads posture, face, and context, then replies in seconds with an emotional read and simple guidance.
Do I need to download an app? Popular
No extra app. Everything happens in WhatsApp: register once, send media, and get the result in the same chat.
What animals can PetVet analyze?
Optimized for dogs and cats, and works with many companion animals (rabbits, small mammals, horses, birds). Accuracy varies by species; we keep training.
How do I get the best results?
Use good lighting, keep the face and body in frame, avoid filters, and capture a calm moment if possible. A short video helps when posture is unclear.
How long does an analysis take?
Typically just a few seconds after you send your media. If the network is busy, it may take up to half a minute.
Features & Accuracy
How accurate is the AI? Popular
Models are trained with expert-labeled behavior data and validated at 80%+ accuracy. Clear photos help; for health concerns, always check with a vet.
What emotions can you detect?
Joy, calm, curiosity, excitement, stress, anxiety, fear, alertness, discomfort indicators, and more, each with a short explanation of what we saw.
Clinical vs. aesthetic reports?
We support both. Clinical-leaning reports surface confidence and key markers; aesthetic mode keeps it simple and friendly for daily use.
Can I analyze multiple pets or angles?
Yes. Send separate shots for each pet for the clearest read. Multiple angles help the model confirm posture and facial cues.
Which languages do you support?
Reports are delivered in English today, with EU language support rolling out soon. You can still send prompts in your preferred language.
Pricing & Payment
How does pricing work? Popular
Your first 3 analyses are free. Then pick a small bundle (10 reads for €3 now; larger bundles coming soon). No subscriptions or auto-renewals.
What payment methods are accepted?
Major debit/credit cards via secure, PCI-compliant checkout. You only pay when you choose a bundle after trying your free reads.
What is your refund policy?
If you are unhappy, email info@petvet.global within 14 days. We'll make it right or refund unused readings.
What if something goes wrong with payment?
Check your card details and connection, then try again. If it still fails, message us or email support; we can help complete the purchase.
Privacy & Security
What happens to my pet's photos? Important
Media is analyzed inside the EU and then deleted immediately. We don't store or resell your files. GDPR-first by design.
How is my data kept secure?
Encrypted transport, EU hosting, strict access controls, and minimal data retention. WhatsApp identity is only used to deliver your results.
How does the charity component work? Important
We are working to dedicate roughly one third of earnings to shelters and critical animal surgeries across the globe. Every pet owner who uses PetVet joins that angelic, saver-of-animals mission.
Support & Professional
Can PetVet replace a veterinarian?
No. Use us for fast emotional and behavior insight. For medical issues, pain, or emergencies, contact a licensed vet immediately.
Can professionals use PetVet? Professional
Yes. Vets and behaviorists can request clinical-style reports and use them alongside exams or training plans. Reach out for workflow pilots.
How do I get support?
Email info@petvet.global or reply on WhatsApp. We'll respond quickly with a human on the other end.
Why should I trust the analysis?
Built with expert-labeled datasets, transparent limitations, and ongoing validation. EU-based, privacy-first, and backed by real user results.
What's coming next?
More species coverage, richer multimodal reads, EU language support, and deeper welfare partnerships. Share feedback to influence the roadmap.
How do you treat animal welfare in decisions?
Animal wellbeing is the north star: no storage, donations baked in, and advice that prioritizes safety and low-stress care.
No questions match yet.
Try a simpler word or reset filters.